Frequently Asked Questions
Everything you need to know about your leathercraft journey.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and delivery times vary by location, generally ranging from 3 to 7 business days for domestic orders.
What is your return policy for leather and tools?
We accept returns on most unused items within 30 days of purchase. Please note that cut-to-length items or specifically marked clearance hides may be final sale. Items must be in their original condition.
Do you offer wholesale pricing for businesses?
Yes, we offer a multi-tiered Business Advantage program for professional crafters and manufacturers. You can apply online or in-store with a valid tax ID to access bulk pricing.
How do I choose the right leather for my project?
Leather choice depends on the desired thickness (weight) and tannage. Vegetable-tanned leather is best for tooling and carving, while chrome-tanned leather is ideal for garments and soft bags. Our product descriptions include weight charts to guide you.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Tandy Leather gift cards for both online and in-store purchases.